Tucows Chief Product Officer, Justin Reilly, on How Product Design Influences Operations and Where AI Fits In, Ting's Amazing Customer Care, and Photos Almost Pushing a Launch

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Tucows Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, how product design influences operations and where AI fits, Ting's amazing customer care, and how photos almost pushed a launch.

Justin focuses on building the next generation of consumer products, particularly where AI meets customer experience. Prior to Tucows, Justin was Head of Product & CX Innovation at Verizon. He founded Focus Health, Grey Seven Labs, and Qstir. He was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems. He currently advises a number of startups focused on the next generation of AI platforms and products.

Justin Reilly on LinkedIn: http://www.linkedin.com/in/justinreilly

Justin Reilly on Twitter: https://twitter.com/justinMreilly

Justin Reilly on the web: https://justinmreilly.com

Tucows: https://tucows

Ting Fiber: https://ting.com/internet

Episode Webpage - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer

Episode Transcript - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer#transcript

Michael Koenig - https://linkedin.com/in/mkoenig514

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